Lake District Self Catering Cottages
Booking Information and Terms & Conditions
1. To make a booking
Please telephone our office on 015395 33353 to check the property is available on the dates you require. Alternatively you can ring our agents Cumbrian Cottages on 01228 599960.. We can then hold this provisionally for 3 days giving you time to complete the booking form and send in your cheque. If however your holiday is to take place within two weeks of booking, we will require you to pay the full amount by cheque.
2. Confirming your booking
A deposit of £420 per week (£60 per room per week) is required to confirm your booking. If however you are booking within 8 weeks of your holiday, payment must be made in full when confirming your holiday. Please note your holiday is not confirmed until you have received written confirmation from either Lake District Self Catering or our agents Cumbrian Cottages and we reserve the right to refuse any booking before we have issued the written holiday confirmation form.
Your booking is made as a consumer and you agree neither the company or owner will accept liability for expenses, costs, losses, claims or other sums that relate to any business however so suffered or incurred by you. You must be over 18 years of age at the time of making your booking.
As soon as you receive the written holiday confirmation form, you must check it carefully. Any errors must be reported to us immediately.
3. Balance payment
The balance of your holiday is due at least 8 weeks prior to holiday commencement. This can be paid by cheque made payable to 'Lake District Self Catering' and sent to:-
Hardcragg Hall
4, Grange Fell Road,
Grange Over Sands
LA11 6BJ
Non Payment of the final balance when it becomes due will constitute cancellation of the holiday and forfeiture of the deposit payment.
4. Credit card payments
If you wish to pay by credit card then please contact Cumbrian Cottages on 01228 599960. To recover the credit card company charges levied on the company, we levy a 3% surcharge and this will be added to any credit card payment. There is no charge for switch or debit card.
5. Holiday cost
The prices quoted are for 7 nights accommodation from the changeover date which is shown against the property. The published prices are valid until production of the next brochure. Prices quoted are in £ sterling and are all inclusive and include Value Added Tax (at 17.5%). Should these rates change or other taxes or levies become due, you may be required to pay the extra amount.
6. Breakage deposit
Lake District Self Catering requires a refundable damage deposit of £200.00. The deposit must be paid 1 week prior to your holiday commencement (please note all payments made will be cashed) and will be refunded within 3 weeks of your return provided there is no damage. Any cost of repair or replacement items will be accounted for and deducted from your deposit prior to being refunded.
7. Brochure details
The owners and their agents endeavours to ensure the information in the brochure provided is correct. However the information may have changed by the time you book so you must ensure you check all details of your chosen property including prices when you book.
The owners and their agents always try to maintain the very best facilities and services to our holidaymakers and changes may have occurred since brochure production.
Occasionally, problems mean some facility or service is either not available or restricted. The company will endeavour, as soon as practically possible, to inform the person who booked the holiday.
The owners or Cumbrian Cottages cannot accept any responsibility for any inaccurate, incomplete or misleading information about any property, its facilities and or services except in case of negligence by Cumbrian Cottages. The agents nor owner will accept responsibility for inaccessibility to any attractions or area amenities mentioned in the brochure.
This brochure superseded all previous editions. Prices and booking conditions may be superseded by subsequent editions.
8. Short breaks
These can be arranged out of season and at short notice during the high season, please telephone our reservations department to discuss your requirement. Please see our Tariff page for rules.
9. Occupancy
Your holiday group must not exceed the maximum number of people the property will sleep as detailed in the website / brochure description. If it does the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies of compensation.
10. Pets
Lake District Self Catering properties do accept up to two well behaved pets. There is a £15 charge per week/part week for each pet. Pets are accepted on the basis that no sign of the pet is evident on departure, in the house or garden. Pets are not allowed into the bedrooms or to be left alone in the house. Any damage or extra cleaning costs will be charged for within 14 days of your departure. Please note we do have ornamental ducks on the pond and pet owners are requested to stop their animals from chasing the ducks.
11. Travel cots
Hardcragg Hall and Ford House have a travel cot for use by guests. We do NOT provide linen for the cots. Additional cots can be hired from Cumbrian Cottages offices at a cost of £10 per week, these must be booked in advance and collected and returned to our office. There will be a refundable deposit of £10 for the hire of our cot payable in cash on collection and refunded when returned.
12. Highchairs
Hardcragg Hall and Ford House have two high chairs. If you require extra high chairs then a charge of £5 per week/part week is made for the hire of a highchair. Highchairs can be hired from Cumbrian Cottages, these must be booked in advance and collected and returned to Cumbrian Cottages. There will be a refundable deposit of £10 for the hire of our highchair payable in cash on collection and refunded when returned.
13. Towels
Please note Lake District Self Catering DOES PROVIDE towels one set (1 hand and 1 bath) per person
14. Key collection
Your property is available from 4.00pm on day of arrival and must be vacated by 10.00am on day of departure, unless otherwise stated on your holiday confirmation. Keys can be collected prior to the stated time however your property will not be guaranteed to be ready before this. In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm we are able to change the times 3 days before holiday commencement. Keys must be returned to the collection point.
16. Care of the property
Our properties arelovingly cared for and we ask that you treat them with respect and leave them clean and tidy. Please report any damages/breakages to the cottage owner or the local office on or before departure in order for us to fix/replace these prior to the next guests coming in. Damage/breakages caused through neglect may be charged for, in this case we will contact you within 1 week of departure.
17. Complaints
We work very hard to ensure you have an enjoyable holiday, our agents will provide you with a quality assurance questionnaire and hope you will complete it and return it to our quality control department.
Any difficulties you have on holiday must be reported to the owner/caretaker straight away so that your reasonable holiday expectations may be met. This is the quickest way of resolving problems that might occur. Problems of a transient nature should be raised straight away as they cannot be rectified after your holiday.
In certain circumstances you may not wish to complain directly to the owner/caretaker or cannot contact them, so you must contact Cumbrian Cottages so they can help. Please call Cumbrian Cottages customer care line on 01228 406777.
If still dissatisfied then you must write to us within 28 days of your return, we do not have to look at complaints received after this limit. If you return home before telling anyone of your difficulties and your claim doesn’t involve personal injury/death then we cannot accept any liability.
18. Access to property
There will be occasions when we will require access to the property and gardens to carry out repairs, photography, VisitBritain inspections etc. Wherever possible we will advise you as soon as we are aware of the date and time the access is required. A member of staff will try to accompany people on their visits.
19. Alternative Accommodation
In the unlikely event that we are unable to accommodate you we will contact our agents for an alternative. If the alternative accommodation is not acceptable to the holidaymaker, then the owner or agents will either refund all monies paid or a pro rata amount depending on the length of stay prior to departure.
20. If you change your holiday
You must first telephone our agents; Cumbrian Cottages Head Office to check your requirement can be met and any changes confirmed by yourself in writing. Within 8 weeks of holiday commencement we will be unable to change the accommodation booked. Any changes made to your booking are subject to an administration fee of £29.38 including VAT. If we are unable to make the change requested a new holiday may be booked and we will try and relet the original accommodation on your behalf (see point 22 for details).
21. Cancellation or changes to your booking by owner or company
We do not expect to make any changes to your booking but occasionally changes do occur during and after bookings have been confirmed and occasionally confirmed bookings have to be cancelled.
Most changes are minor but can be significant by which for the purposes of these conditions we mean a change of accommodation to that of a lower standard or a change of area. We will offer you either: cancelling and receiving a full refund of all monies paid to us or: acceptance of the significant change or: purchasing alternative arrangements from Cumbrian Cottages of a similar type and standard in a similar location at a similar time of year if available.
If the alternative is less expensive than the original we will refund the price difference, if more expensive, we will ask you to pay the price difference. You must tell us as quickly as possible which option you wish to take. The options are not available in respect of minor changes.
Our liability is limited to the above options and if the cancellation occurs due to unusual or unforeseeable circumstances beyond our control the consequences of which we could not have avoided even with all due care.
Compensation will not be paid for minor changes or significant changes or cancellations prior to departure.
22. Reletting on your behalf
If you have to cancel your holiday due to reasons not covered by the holiday cancellation cover (see point 23 for details), we can, if requested in writing, attempt to relet your accommodation on your behalf. If successful we will refund any monies paid by the new hirer (please note this may not be brochure price, especially if it is a late booking), less the cover premium, surcharge, any ‘extras’ (unless returned) and administration fee of £29.38. If unsuccessful all monies paid will be forfeited.
23. Holiday cancellation cover
If you need to cancel your holiday due to ill health, hospitalisation, death in the family (please see Terms and Exclusions) a claim can be made with supporting documentation on your cover up to the value of £500 only. There is an excess on all claims of the deposit value for the cottage (ie £60 per bedroom per week). Please note this cover is provided by Cumbrian Cottages.
Terms and Exclusions
23a) The hirer and all persons within the hirers group must be under 65 and be in good physical and mental health at the time the booking is made.
Cancellation as a result of death or illness/incapacity which arises from winter sports, mountaineering, tours, motor competitions, pregnancy and recurring chronic or continuing illness, disability or condition affected persons for which medical treatment or consultation has taken place during the twelve month period prior to the date of booking does not come within the scope of cover. Notice of cancellation must be made immediately by telephone followed by notice in writing and be supported by medical evidence from a duly qualified independent medical practitioner and must be received at least 24 hours before the holiday commencement.
Cancellation can not be accepted within 24 hours of the holiday commencement.
Cancellation of bookings due to ‘Acts of God’ or things beyond our control will not be accepted where access is still possible to the property.
23b) If you choose to cancel your holiday and you are not covered by the above cover the full holiday cost will remain liable and must be paid by the balance due date unless we are able to relet the property on your behalf (see point 22 for details).
24. Your responsibilities
You are responsible for the property, this means you must keep all furnishings and fittings inside and outside the property in a comparable state of repair and condition as at the beginning of the holiday. The property cleanliness must be left in the same state as you found it. Breach of these conditions may result in the owner/caretaker making an additional cleaning charge and/or making a claim against you as a result of any damage or loss.
You are responsible to the owner for the actual costs of any breakage or damage along with additional costs that may occur caused by you or any member of your party.
You are expected to show due consideration for other people, not to abuse the property or display rude, dangerous or offensive behaviour towards the owner or caretaker or other third party. Possession of the property can be refused or you can be asked to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to a refund of your holiday cost or compensation.
It is your responsibility to check the holiday property meets your needs and we cannot be responsible for ensuring the property is entirely suitable for your needs.
We cannot accept any bookings that are specified to be conditional upon fulfilment of a particular request. It is your responsibility to notify us of any information regarding a medical problem or disability that may affect your holiday at the time of booking.
25. Liability
The owner and Cumbrian Cottages shall have no liability for any death or personal injury unless, in the case of the agent companys, this results from the negligence of the company or its employees (providing they were at the time acting in the course of their employment) or, in case of the owner, it results from the owner’s negligence or that of any employee of the owner (providing they were at the time acting in the course of their employment). You must take all necessary steps to safeguard your personal property. No liability is accepted by the owner or the company in respect of damage to, or loss of, such personal property except, in the case of the owner, where the damage or loss is caused by the negligence of the owner or that of any employee of the owner (providing they were at the time acting in the course of their employment) or, in the case of the company, where the damage or loss is caused by the negligence of the company or its employees (providing they were at the time acting in the course of their employment).
As the company acts only as an agent for the owner, the company cannot accept any liability for any act(s) or omission(s) of the owner or anyone representing, or employed by, the owner. Further, the company cannot accept any liability for any shortcomings or defects with or in any property as all properties are within the sole control of the owner.
26. Data protection
For the purposes of the Data Protection Act 1998, Cumbrian Cottages are the sole data controller of all personal data provided to us from customers and prospective customers. The company will collect certain personal details from you including your name and address and credit/debit card details. For your holiday to be provided, the company needs to pass on your personal details to owners/caretakers and organisations who provide an element of the holiday including, where applicable, the insurance company, your credit/debit card company or bank. The company would like to store and use your personal details for future marketing purposes. This would cover sending brochures or details of promotions to you.
Cumbrian Cottages may make contact with you by E-mail, post, fax or telephone for the purposes set out in this clause for a period of 6 years after the end date of the holiday rental. If you do not wish to receive any or all of the communications set out in this clause, please let us know by telephone or letter, e-mail or fax. The company is entitled to assume that you do not object to being communicated with unless it receives notice. Except where expressly permitted by the Data Protection Act 1998, the company will only deal with the personal details you give as set out above. The company has appropriate security measures in place to protect this information.
27. Force majuere
Compensation payments will not apply where we cannot fulfil our obligations to our owners due to circumstances beyond our control. This would mean any event we or the owner cannot foresee with all due care, eg riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.
Making contact
You can contact us by phone on 015395 33353 or
By visiting the Contact page of this website, you can send us an e-mail with any queries you have, we will contact you straight away.
Cumbria Cottages on 01228 599960, visit cumbrian-cottages.co.uk
Lake District Self Catering Accommodation
Grange-over-Sands, Cumbria, LA11 6BJ
