Lake District Self Catering Cottages

Booking Information and Terms & Conditions

1. To make a booking

Please book using our online system or telephone our office on (+44) 07770 730371 to check if the Hall is available on the dates you require. We can then hold this provisionally for 5 days giving you time to complete the booking form and send in your deposit via BACS or cheque. If however your holiday is to take place within six weeks of booking, we will require you to pay the full amount.

2. Confirming your booking

A deposit of £420 is required to confirm your booking. If however you are booking within 6 weeks of your holiday, payment must be made in full when confirming your holiday. Please note your holiday is not confirmed until you have received written confirmation from Lake District Self Catering and we reserve the right to refuse any booking before we have issued the written holiday confirmation. Your booking is made as a consumer and you agree neither the company nor owner will accept liability for expenses, costs, losses, claims or other sums that relate to any business however so suffered or incurred by you. You must be over 18 years of age at the time of making your booking. As soon as you receive the written holiday confirmation, you must check it carefully. Any errors must be reported to us immediately.

3. Balance payment

The balance of your holiday is due at least 6 weeks prior to holiday commencement. This can be paid by BACS or cheque
BACS electronic bank transfer made payable to:-
Mr E Whitehead,
Bank: Handlesbanken
Sort code: 40-51-62
Account Number: 19226001
Cheques made payable to 'Mr E A Whitehead' and sent to:-
Mr E Whitehead, Bramlea, 16, Kentsford Road, Grange over Sands, Cumbria LA11 7AP
Non Payment of the final balance when it becomes due will constitute cancellation of the holiday and forfeiture of the deposit payment.

4. Holiday cost

The prices quoted are for 7 night's accommodation from the changeover date which is shown against the property. The published prices are valid until production of the next brochure. Prices quoted are in £ sterling and are all inclusive and include Value Added Tax (at 20%). Should these rates change or other taxes or levies become due, you may be required to pay the extra amount.

5. Breakage deposit

Hardcragg Hall requires a refundable damage bond of £200.00. The bond must be paid with the balance payment 6 weeks prior to your holiday commencement (please note all payments made will be cashed) and will be refunded within 2 weeks of your return provided there is no damage. Any cost of repair or replacement items will be accounted for and deducted from your bond prior to being refunded.
Hardcragg Hall, Tel: (44) 07770730371
E-mail: info@lake-districtselfcatering.co.uk| Website: www.lake-districtselfcatring.co.uk

6. Website and brochure details

The owners endeavour to ensure the information on our website or brochure is correct. However the information may have changed by the time you book so you must ensure you check all details of your chosen property including prices when you book. The owners and agent always try to maintain the very best facilities and services to our holidaymakers and changes may have occurred since brochure production. Occasionally, problems mean some facility or service is either not available or restricted. The company will endeavour, as soon as practically possible, to inform the person who booked the holiday. The owners cannot accept any responsibility for any inaccurate, incomplete or misleading information about any property, its facilities and or services. The owners will not accept responsibility for inaccessibility to any local attractions or area amenities mentioned on the website. The current website or brochure superseded all previous editions. Prices and booking conditions may be superseded by subsequent editions.

7. Short breaks

These can be arranged out of season and at short notice during the high season, please telephone our reservations department to discuss your requirement. Please see our Tariff page for rules.

8. Occupancy

Your holiday group for Hardcragg Hall must not exceed 14, the maximum number of people the property will sleep as detailed in the website / brochure description. If it does the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies of compensation.

9. Pets

Hardcragg Hall does accept pets up to 2 well behaved pets at a charge of £15 each. Pet owners are requested to ensure that pets are kept off the furniture, not left on their own and are not to be allowed upstairs. If you book Hardcragg Hall and bring more pets than has been agreed; or bring pets without prior permission then we reserve the right to ask you to vacate the property. Please note no compensation/refund will be offered.

10. Travel cots

Hardcragg Hall has two travel cots for use by guests. We do NOT provide linen for the cots..

11. Highchairs

Hardcragg Hall has two high chairs that are provided.

12. Towels

Please note Hardcragg Hall DOES PROVIDE towels one set (1 hand and 1 bath) per person

13. Key collection

Your property is available from 4.00pm on day of arrival and must be vacated by 10.00am on day of departure, unless otherwise stated on your holiday confirmation.

14. Care of Hardcragg Hall

Hardcragg Hall is lovingly cared for and we ask that you treat the house with respect and leave it clean and tidy. Please report any damages/breakages to the cottage owner or the local office on or before departure in order for us to fix/replace these prior to the next guests coming in. Damage/breakages caused through neglect may be charged for, in this case we will contact you within 1 week of departure.

15. Complaints

We work very hard to ensure you have an enjoyable holiday; Lake District Self Catering will provide you with a quality assurance questionnaire and hope you will complete it and return it to our quality control department. Any difficulties you have on holiday must be reported to the owner/caretaker straight away so that your reasonable holiday expectations may be met. This is the quickest way of resolving problems that might occur. Problems of a transient nature should be raised straight away as they cannot be rectified after your holiday.
Hardcragg Hall, Tel: (44) 07770730371
E-mail: info@lake-districtselfcatering.co.uk| Website: www.lake-districtselfcatring.co.uk

16. Access to property

There will be occasions when we will require access to the property to carry out repairs, photography, VisitBritain inspections etc. Wherever possible we will advise you as soon as we are aware of the date and time the access is required. A member of staff will try to accompany people on their visits.

17. Alternative Accommodation

In the unlikely event that we are unable to accommodate you at Hardcragg hall we will contact our agent for an alternative. If the alternative accommodation is not acceptable to the holidaymaker, then the owner or agents will either refund all monies paid or a pro rata amount depending on the length of stay prior to departure.

18. If you change your holiday

You must first telephone our office to check your requirement can be met and any changes confirmed by yourself in writing. Within 8 weeks of holiday commencement we will be unable to change the accommodation booked. Any changes made to your booking are subject to an administration fee of £30 including VAT. If we are unable to make the change requested a new holiday may be booked and we will try and relet the original accommodation on your behalf (see point 20 for details).

19. Cancellation or changes to your booking by owner or company

We do not expect to make any changes to your booking but occasionally changes do occur during and after bookings have been confirmed and occasionally confirmed bookings have to be cancelled. Most changes are minor but can be significant by which for the purposes of these conditions we mean a change of accommodation to that of a lower standard or a change of area. We will offer you either: cancelling and receiving a full refund of all monies paid to us or: acceptance of the significant change or: purchasing alternative arrangements of a similar type and standard in a similar location at a similar time of year if available. If the alternative is less expensive than the original we will refund the price difference, if more expensive, we will ask you to pay the price difference. You must tell us as quickly as possible which option you wish to take. The options are not available in respect of minor changes. Our liability is limited to the above options and if the cancellation occurs due to unusual or unforeseeable circumstances beyond our control the consequences of which we could not have avoided even with all due care. Compensation will not be paid for minor changes or significant changes or cancellations prior to departure.

20. Reletting on your behalf

We recommend you take out appropriate holiday insurance as our liability is limited to the points raised in section 19. If you have to cancel your holiday due to reasons not covered by your personal holiday insurance (see point 21 for details), we can, if requested in writing, attempt to relet your accommodation on your behalf. If successful we will refund any monies paid by the new hirer (please note this may not be brochure price, especially if it is a late booking), less the cover premium, surcharge, any 'extras' (unless returned) and an administration fee of £30. If unsuccessful all monies paid will be forfeited.

21. Holiday cancellation cover

We do not offer holiday cancellation cover. If you need to cancel your holiday due to ill health, hospitalisation, death in the family then you will have claim the cost of your holiday against your own holiday insurance policy.

22. Your responsibilities

You are responsible for the property; this means you must keep all furnishings and fittings inside and outside the property in a comparable state of repair and condition as at the beginning of the holiday. The property cleanliness must be left in the same state as you found it. Breach of these conditions may result in the owner/caretaker making an additional cleaning charge and/or making a claim against you as a result of any damage or loss. You are responsible to the owner for the actual costs of any breakage or damage along with additional costs that may occur caused by you or any member of your party. You are expected to show due consideration for other people, not to abuse the property or display rude, dangerous or offensive behaviour towards the owner or caretaker or other third party. Possession of the property can be refused or you can be asked to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to a refund of your holiday cost or compensation. It is your responsibility to check the holiday property meets your needs and we cannot be responsible for ensuring the property is entirely suitable for your needs. We cannot accept any bookings that are specified to be conditional upon fulfilment of a particular request. It is your responsibility to notify us of any information regarding a medical problem or disability that may affect your holiday at the time of booking.
Hardcragg Hall, Tel: (44) 07770730371
E-mail: info@lake-districtselfcatering.co.uk| Website: www.lake-districtselfcatring.co.uk

Hardcragg Hall does have close neighbours out of consideration for them we request you keep the noise down especially if outside after 10pm. Also be aware that there is an attached cottage with patio and garden at the rear of the property this is a private residence and nothing to do with Hardcragg Hall.

23. Liability

The owner shall have no liability for any death or personal injury. You must take all necessary steps to safeguard your personal property. No liability is accepted by the owner in respect of damage to, or loss of, such personal property.

24. Data protection

For the purposes of the data protection we are compliant with The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). For those customers who make an enquiry or booking via our website www.lake-districtselfcatering.co.uk then the data controller in respect of our website is Holiday Bookings Online Ltd (company registration number: 5341270.) You can contact the data controller by completing the contact form on their website www.holiday-bookings-online.com, or writing to 9 High St. Wellington. Somerset. TA21 8QT. For other methods such as phone, email or post then Lake District Self Catering is the sole data controller of all personal data provided to us from customers and prospective customers, you can contact us by email at info@lake-districtselfcatering.co.uk or by calling (+44) 07770730371

Holiday booking Online Ltd and or Lake District Self Catering will collect certain personal details from you including your name and address and payment details. We will also record the names of your party staying at the property as part of the booking process. For your holiday to be provided, the company may need to pass on your personal details to caretakers and organisations that provide an element of the holiday including, where applicable, the insurance company, your credit/debit card company, PayPal or bank.

We never share your data with any 3rd parties outside of the essential personnel needed to deliver your holiday without your permission and will never do so. The exceptions to this are where we are legally obliged to share your data ( for example with HMRC or the police ) or where it's necessary to do so for the functioning of the booking system, for example customer data is passed to PayPal when PayPal payments are used at time of booking.

We don't ourselves send out marketing emails or make marketing phone calls. We will not contact you unless you send us an email enquiry or you contact us by phone and ask for information.

Your booking and customer data is retained for 7 years from the date of the customer's stay. For customers with no bookings in the system, these are removed 3 years after the customer was added to the database or last updated. If you prefer to have your data removed sooner then please let us know by email at info@lake-districtselfcatering.co.uk or by calling (+44) 07770730371

It's important to us that your data is kept safe and we respect customer's privacy. We make extensive use of encryption, firewalls and anti-intrusion features to help keep your data safe.

25. Force majeure

Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, eg riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, power failure, fire epidemic or health risk and similar factors beyond our control.

Making contact

You can contact us by: Phone on (+44) 07770730371 Email us at info@lake-districtselfcatering.co.uk

 

 

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